Terms of Service

Introduction: This electronic platform, owned and operated by Hour & More Travel and Tourism (referred to hereafter as the "Platform," "Hour & More," or "Hour & More Website"), is available for personal and business use. By accessing, registering, or using the Platform, you agree to the Terms of Use outlined herein, as well as to the laws of the Kingdom of Saudi Arabia. Your continued access and use of the Platform constitute your unconditional acceptance of these Terms of Use from the date of your registration. The Platform’s terms may be updated periodically at the discretion of Hour & More. Users are responsible for regularly reviewing these Terms of Use to stay informed of any changes.

Terms Applicable to Guests: 1.2 Guests can search for accommodations based on criteria such as property type, location, and check-in/out dates. Filters can be used to refine search results, but Hour & More does not guarantee exact matches to the criteria provided by the guest. 2.2 Upon booking, the guest agrees to all terms and conditions set forth by the host, including cancellation policies, check-in and check-out times, and any additional requirements related to the stay. 3.2 Guests are responsible for reviewing and understanding the host’s terms, as well as the Platform’s general policies, before confirming a booking. 4.2 Guests may modify or cancel bookings through the Platform in accordance with the host’s cancellation policies, which are visible on the property’s listing page. 5.2 If the guest expects to arrive late, they must notify the host directly. 6.2 If the guest is unable to check in due to reasons attributable to them, the booking will be canceled, and the amount paid will not be refunded unless the host’s policy states otherwise.

Booking Cancellation: 1.3 Cancellation policies are set by the host and may fall into the following categories: • Strict: No refund is allowed once the booking is confirmed. • Flexible: Guests can cancel and receive a full refund up to two days before the check-in date.

Disclaimer: 1.4 The Platform does not guarantee the availability of all facilities advertised by the host. 2.4 Use of the Platform is at the user’s own risk. Hour & More is not liable for any damages, losses, or inconveniences caused by the services or interactions between users and hosts.

General Terms: 1.5 Users must be at least 18 years old to register and use the Platform. 2.5 Users agree to provide accurate information and to refrain from making false or speculative bookings. 3.5 Hosts may request additional verification, such as national ID or residency documents, to confirm bookings. 4.5 The Platform is committed to protecting users’ personal information and will only share it in accordance with its Privacy Policy.

Reviews and Feedback: Guests and hosts may leave reviews after a booking. Reviews must be accurate and free from discriminatory or offensive language.

Governing Law: These Terms of Use are governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising from these terms will be subject to the jurisdiction of the courts in Riyadh.